Reservation was easy to make online. I did make it last minute as my car had to go into the shop and I needed a replacement vehicle. Everything was fine until I went out to my Volkswagen Jetta. I open the door and the smell of cigarette smoke greeted me. I went back in and attendant asked what he could help me with. I told him the car smell like smoke, and I could not be in a car like that because it gave me a headache and it made me nauseous. He said no it’s not smoke. That’s what we used to clean the cars with.???????? I said no I can actually smell the nicotine not just the smoke, but the actual nicotine. I am 56 years old. I know what cigarette smoke smells like. There was a woman attendant who had been helping renters, but was due to get off work at 4 o’clock. She went out with me, opened the door put her head in and said this is not smoke and sprayed some deodorizer for less than a second. Without another word, she turned around and walked away. She got in her car and left. There were other cars on the lot, but they would not give me another car because they were in a different class. (NOT luxury cars)The manager told me that I could have rental voided out and go someplace else. This is their response when one of their vehicle smells like smoke?? I had no choice. I had to have a car. I took it for that day and then I returned it early. I will never rent from you guys again your customer service was the worst I have ever experienced. And every time I was in the car for more than a few minutes I got a headache and was nauseous. I had five other people, my kids, a neighbor and a friend stick their head inside the car and tell me what they smelled. 100% of them said smoke. Do not rent from here go someplace else and pay a few dollars more. Well worth the extra money. For the insolence and the non-customer service, both attendants should be fired. I have rented another car from Enterprise. WOW what a difference
